A separate help desk support system has been designed to cater for the specific needs of customers during the deployment and familiarisation phase of mobility products.
This is an application and a web-interface to allow the organisation to manage queries and customer issues by targeting specific resources to the challenges presented by some mobility and BYOD working practices and applications.
The organisation can manage which customers and devices can use this support system and the customer can load the specific help desk application to a variety of devices.
The local application gives the customer a quick and easy interface to a dedicated ticketing system that can be backed by a dedicated mobility team or the relevant support domain, depending upon the organisation requirements.
The customer can also login and use a web based interface if they don’t have access to a device with the application already installed.